Nowadays, more businesses try to improve customer experience by innovating and adjusting to client expectations. The purpose is to provide great customer experience across platforms such as emails, live chats, online self-service, social media, SMS, and phone calls. Multilingual call center services offer several benefits to both customers and businesses, including: Improved customer experience: customers […]
The outsourcing industry has been rapidly growing in recent years and communication channels play a vital role in the success of outsourcing companies. With the rise of new technologies and changing customer expectations, outsourcing companies are faced with new challenges and opportunities in the way they communicate with their clients and customers. This article will […]
Artificial intelligence (AI) has been a buzzword for years now, with many people predicting that it will soon replace human workers in a variety of industries. However, despite its rapid development, there are several reasons why AI is unlikely to completely take over the workforce. AI lacks emotional intelligence Emotional intelligence is one distinguishing factor […]
From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold […]
A survey helps facilitate valuable business data for growing your business, whether it’s a brief email feedback form, a phone interview, or an in-depth video call. With today’s technology, the ability to create, design and deliver surveys has increased exponentially. When you want to understand how customers perceive your business, its products and its services, […]
